Is customer success right for your organization?
Want to quit talking and start acting on customer success?
Is your organization really ready for customer success?
Want to speed and smooth your customer success journey?
SPEED AND SMOOTH YOUR CUSTOMER SUCCESS JOURNEY
Customer Success Assessments
Are you in the early stages of customer success thinking and acting? Should you do it? Find out about a Readiness Review.
Do you want to take your customer success capabilities to the next level of performance? Check out a Health Check.
Having trouble getting your functional heads on board the Customer Success Express? Learn about our Leading Customer Success workshop.
Having challenges getting your touchpoint mapping right? Learn about our Touchpoint Mapping process that works.

SELF-MEDICATION CAN KILL! GET A CHECK-UP AND A PRESCRIPTION FROM THE PROS.

Customer Success Presentations
Trying to accelerate your top teams’ decisions about customer success?
Want to educate and motivate your organizations about customer success?
Have Alex come in to do an executive briefing or keynote speech.

IF YOU PAY SOMEBODY BIG BUCKS FROM THE OUTSIDE TO COME IN AND TALK, MORE PEOPLE WILL LISTEN HARDER.

Customer Success Training for Your Frontline Professionals
Want to make more sales faster? Check out our Getting the Business training.
Want to retain and expand business inside your customers? Learn more about our Growing the Business training.

BUILD RELATIONSHIPS. CREATE TRUST. INFLUENCE WITH INTEGRITY.

Executive Coaching
Looking for an outside perspective from a gray-hair on tough issues?
Do you value a devil’s advocate?
Contact Alex at 239-671-0740 or alex@brilliantcustomersuccess.com to learn how to have your own personal coach.

SEASONED ADVICE, QUICK AND CANDID.

BRILLIANT READING
The Book
Brilliant Customer Success defines a performance model and outlines the customer success journey that is applicable to almost any organization whether traditional or cloud, large or small, profit or non-profit, in any industry or any geography.
Research-based.
Experience-proven.
A clear, practical, and insightful guide for anyone serious about customer success.
The Comments
James Alexander does it again! Following previous books relevant to enhancing customer experiences, his latest edition, Brilliant Customer Success, captures the essence of practical applications for organizations to implement in their day-to-day activities. A must-read for anyone in a leadership position.

— Brian D. Osswald
Vice President, Sales and Service USA
Acute Care Therapies
Getinge

This book is just like its author—bold and direct in its statements of what can and what can’t work. Clear and easy to read, the book is just the right mix of practical theory and real-life experience.

— Mary Trick
Chief Customer Officer
Infor

If you’re interested in better managing both your customer’s destiny along with your company’s, then read this book. Alex has written a comprehensive yet to-the-point guide to managing your customer experience. He provides much to ponder about your customer’s needs, your people, and your organization, BUT most importantly, he delivers the actions to take to make an immediate positive impact!

— Graham Irwin
President and CEO
Irwin Seating Company

Crisp, concise, and complete. A must-read for those who are serious about the customer success journey.

— Joseph W. Wood
Global Vice President, Commercial Vehicles
Axalta Coating Systems

Brilliant Customer Success is, in nutshell, a brilliant piece of work! Alex has taken the complex topic of customer success and provided a clear foundational road map for delivering profitable customer success in any size organization.

— Aaron Woods
Director, ASP Relationship and Programs,
Lean Six Sigma Certified Green Belt
Xerox US Channels Group/Channel Partner Operations

Events
July 25-26, Denver, CO [Workshop]
Become a Top-Performing Strategic Account Manager
Join me for this popular workshop and learn how to "Become a Top-Performing Strategic Account Manager." This highly interactive session provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate new business, and accelerate their confidence.
August 3 | Noon Eastern [Webinar]
Brilliant SAMs Seriously Sell Success
Are your SAMs proactively persuading your customers to make decisions that drive their success? In this fast-paced, research-based, experience-laced session you will learn:
  • Why selling is a core requirement of top-performing SAMs.
  • The when, where, and how of seriously selling success.
  • Leading the frontline team to sell success.
  • Influencing best practices.
Articles
Brilliant Time Management Practice: Just Say No.” 06.06.17
“Brilliant Time Management Practice: Focus or Flounder.” 05.08.17
“Dark Karma: Pothole on the Path to Brilliant Services.” 04.04.17
“Building Trust Worst Practice: Under-Promise and Over-Deliver.” 03.07.17
“You Know You Have Trust When…” 02.06.17
“Brilliant CX: Trust Is a Must.” 01.11.17
“Brilliant Customer Success: DIRTFT.” 12.07.16
“From Customer ‘Happy Talk” to Customer Success.” 11.07.16
“Brilliant Customer Success: Leading Change.” 10.06.16
“Brilliant Customer Success: Pitfalls on the Path to Performance.” 09-07-16
“Brilliant Customer Success: Young Ballerinas and Old Firefighters.” 08-11-16
“Brilliant Customer Success: Biggest Challenges.” 06.10.16
“Customer Success Requirement: Brilliant Leadership.” 05.17.16
“Brilliant Leadership: The Need for Speed." 04.04.16
"Brilliant CX: Relentless Repeatability." 02.05.16
"Brilliant CX Tool: Harnessing Hassle." 01.07.16
"Brilliant CX: Compressing the Cycle Time of Trust." 12.10.15
"Brilliant CX: Send Champagne with the Roses." 11.04.15
"Brilliant CX: Turning Customers into Champions." 10.06.15
"Brilliant Influencing: Sell How the Customer Wants to Buy." 09.01.15
"Brilliant Influencing: Always Start with an Assessment," 08.03.15
"Brilliant Influencing: Sell the Whole Shebang." 07.06.15
"Brilliant Influencing: Customer Success." 06.02.15
"Brilliant Selling: Compare and Contrast to Get Good Business Fast." 05.04.15
"Brilliant CX: The 7 Things Your Customers Want Expect and Deserve." 01.26.15
Contact
Alexander Consulting
5248 Fairfield Drive
Fort Myers, FL 33919
239-671-0740
info@brilliantcustomersuccess.com
Customer Success Assessments
Readiness Review
Health Check
Customer Success Workshop
Touchpoint Mapping

Customer Success Presentations
Speaking
Customer Success Training
Getting the Business
Growing the Business

Customer Success Coaching
alex@brilliantcustomersuccess.com