SELF-MEDICATION CAN KILL! GET A CHECK-UP AND A PRESCRIPTION FROM THE PROS.
IF YOU PAY SOMEBODY BIG BUCKS FROM THE OUTSIDE TO COME IN AND TALK, MORE PEOPLE WILL LISTEN HARDER.
BUILD RELATIONSHIPS. CREATE TRUST. INFLUENCE WITH INTEGRITY.
SEASONED ADVICE, QUICK AND CANDID.
— Brian D. Osswald
Vice President, Sales and Service USA
Acute Care Therapies
— Mary Trick
Chief Customer Officer
— Graham Irwin
President and CEO
Irwin Seating Company
— Joseph W. Wood
Global Vice President, Commercial Vehicles
Axalta Coating Systems
— Aaron Woods
Director, ASP Relationship and Programs,
Lean Six Sigma Certified Green Belt
Xerox US Channels Group/Channel Partner Operations
Join me for this popular workshop and learn how to "Become a Top-Performing Strategic Account Manager." This highly interactive session provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate new business, and accelerate their confidence.
Are your SAMs proactively persuading your customers to make decisions that drive their success? In this fast-paced, research-based, experience-laced session you will learn:
- Why selling is a core requirement of top-performing SAMs.
- The when, where, and how of seriously selling success.
- Leading the frontline team to sell success.
- Influencing best practices.
- “Customer Success: The Lost Opportunity.” 07.11.17
“Brilliant Time Management Practice: Focus or Flounder.” 05.08.17
“Dark Karma: Pothole on the Path to Brilliant Services.” 04.04.17
“Building Trust Worst Practice: Under-Promise and Over-Deliver.” 03.07.17
“You Know You Have Trust When…” 02.06.17
“Brilliant CX: Trust Is a Must.” 01.11.17
“Brilliant Customer Success: DIRTFT.” 12.07.16
“From Customer ‘Happy Talk” to Customer Success.” 11.07.16
“Brilliant Customer Success: Leading Change.” 10.06.16
“Brilliant Customer Success: Pitfalls on the Path to Performance.” 09-07-16
“Brilliant Customer Success: Young Ballerinas and Old Firefighters.” 08-11-16
“Brilliant Customer Success: Biggest Challenges.” 06.10.16
“Customer Success Requirement: Brilliant Leadership.” 05.17.16
“Brilliant Leadership: The Need for Speed." 04.04.16
"Brilliant CX: Relentless Repeatability." 02.05.16
"Brilliant CX Tool: Harnessing Hassle." 01.07.16
"Brilliant CX: Compressing the Cycle Time of Trust." 12.10.15
"Brilliant CX: Send Champagne with the Roses." 11.04.15
"Brilliant CX: Turning Customers into Champions." 10.06.15
"Brilliant Influencing: Sell How the Customer Wants to Buy." 09.01.15
"Brilliant Influencing: Always Start with an Assessment," 08.03.15
"Brilliant Influencing: Sell the Whole Shebang." 07.06.15
"Brilliant Influencing: Customer Success." 06.02.15
"Brilliant Selling: Compare and Contrast to Get Good Business Fast." 05.04.15
"Brilliant CX: The 7 Things Your Customers Want Expect and Deserve." 01.26.15
5248 Fairfield Drive
Fort Myers, FL 33919